Conduct & culture

Conduct and culture have become key tenets of undertaking regulated activity and delivering fairness and value to clients.  Consistent messages from the UK financial services regulator, the Financial Conduct Authority, suggest that many firms are not yet giving sufficient prominence and importance to conduct and culture in the ways that they do business.   

Good conduct and culture is not is simply an iteration of the Treating Customers Fairly (TCF) principles, but is instead a much more encompassing evolution of the Principles and we believe that both aspects are the bedrock of operating a safe, sustainable and profitable financial services business in 2017 and beyond.

Through our unique approach towards conduct and culture, we can help you ensure that you are able to embed and measure how well your firm is able to meet regulatory expectations and consider the Key Conduct Indicators and metrics to be able to measure and manage these vital and often intangible aspects of your business.  
Our holistic approach considers: