Hotel Employee Reward Benchmarking Report

Staffing is one of the key challenges facing the UK hotels industry. Brexit, the national minimum wage, the apprenticeship levy, mandatory pension provision and even the weak pound are all contributory factors in making it difficult to find the right people at the right price. It's no surprise that labour costs in UK hotels are now nudging up towards 30% of total hotel operating costs, representing the biggest single annual cost.

The industry is intent on improving the attractiveness of hospitality as a rewarding career choice at all levels, requiring imaginative thinking and careful planning as well as investment. In that context, we present this report of employee salary and bonus costs, based on a sample of hotels in the South East of England. It also includes information on current trends in the provision of employee benefits, gratuities, holiday entitlements, overtime and notice periods. Encourangingly, the results indicate that staff have a vast number of opportunities available to them in the hospitality industry.

For further details or to discuss the trends included, please contact Vincent Wood, Head of Hotels & leisure.